The Power of Nice
The powerful kind of nice isn’t touchy-feely, or disingenuous. It is responsible. And it’s a discipline, because it takes effort: most of us think about ourselves more than anybody else.
The intent to be nice has to be real, even if it is a pain in the butt.
The other day, a customer told our new employee that he could choose whether or not to drive to their location (50 minutes away, rush-hour traffic, on a Friday). So he asked me if he should go and I told him:
“Don’t go if it’s going to...